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You make a living by what you get. You make a life by what you give.

Our People

 

Director

 Mark Deverell 

Reporting to the board, the Director is responsible for the strategic direction of the organisation, including the development of policies and procedures to ensure high level care and support is provided to all ARC clients and staff. The Director is responsible for the service delivery and the financial viability of the services provided.

Key Areas: 

  • Strategic Planning
  • Contracts and Service Agreements
  • Service Growth and Development
  • Financial Management 
  • Implementing Policies and Procedures
  • Service Reporting and Maintaining Budgets
  • Staff Management
  • Stakeholder Engagement 

 

General Manager - Support Services

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Claire Tonks 

The General Manager is responsible for all service operations within ARC. Managing the service delivery team, the GM is tasked with undertaking and developing all standard operating procedures.

Key Areas: 

  • Support Service Operations
  • Program Development and Growth
  • Service Standards and Reporting

 

Program Manager

 

 Emma Allen 

Reporting directly to the GM, the Program Manager is responsible for the day to day operations of ARC's support services

Key Areas: 

  • Management of ARC's operating systems
  • Intake & Assessment Management
  • Client Service Planning & Strategic Plan Client Implementation
  • Support Plan Consultation & Management
  • Client Compliments and Complaints


Support Operations Coordinator 

                                                                                                         

Bec Sullivan

Reporting to the Program Manager, the Support Operations Coordinator is responsible for the day to day management of ARC support staff and programs within their region. They are the first point of contact for staff in relation to the support requirements of clients, and staffing related issues. 

Key Areas: 

  • Staff Management and Operations
  • Rostering and Timesheet Collation
  • Report Writing
  • Supervision
  • Shift Cover
  • Establishment of Supports 

 Operations Support Officer

                                                                                                         

Natalie Jones

The Operations Support Officer is a service administration position providing key services to both ARC clients and staff.

Key Areas: 

  • Staff Administration
  • Office Management
  • Shift Cover
  • Data Management
  • System Development and Administration

 

 Rostering Coordinator

 

Tania Silczak

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ARC Support Services Ltd provides assistance, rehabilitation and care to people of all ages and assists clients to live as independently as possible in their own homes, while maintaining vital social connections and links with their community

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